Location: Japan - Tokyo
Salary: 8000000 - 15000000 JPY
Job Function: Pre-Sales/Technical Sales
Reference: JO-171207-141861
Industry: Technology/Online
Sub-Industry: Enterprise Software

We seek a field application engineer (FAE) to work closely with key customers to solve complex technical problems. Our customers are highly skilled embedded software development firms with unique and challenging problems that demand expert solutions we can't read from a script. If you thrive on troubleshooting software problems and designing creative solutions, enjoy learning about new technology, and want to jump in and save customers in desperate need of a hero, this is the job for you!


  • Ability to quickly learn and understand the inner workings of complex software systems
  • Ability to quickly diagnose technical problems with limited information
  • Ability to handle pre-sales technical discussion of sales leads to define customer technical requirements
  • Ability to support technical evaluation onsite with customers Ability to travel ~50% of the time Reasonable fluency in both English and the local language (Japanese for Tokyo, Korean for Seoul)
  • An understanding of the concepts of real-time operating systems
  • An understanding of compilers, assemblers, linkers, and debuggers, and their role in developing embedded software
  • At least 3 years experience programming in high-level languages, C, and C++ Bachelor's degree in Computer Science or equivalent experience

Helpful skills and experience:

  • Ability to write Application Notes in the local language


  • Working directly with customers, developers, sales, and other support engineers to solve challenging customer-reported issues
  • Accompanying sales/distributors on domestic travel to,and participating in teleconferences with, customers as a technical expert
  • Performing technical market intelligence gathering at trade events and conferences
  • Recommending product improvements based on unique knowledge of customer product use
  • Helping demonstrate that Green Hills Software is the leading expert in embedded systems