Location: Japan - Tokyo
Salary: 10000000 - 15000000 JPY
Job Function: CRM
Reference: JO-171208-141914
Industry: Consumer Goods
Sub-Industry: Luxury - Fashion
Luxury Italian brand is looking for a CRM Manager. Salary is up to 15M. Reports directly to CEO.

Responsibilites includes:-

1)      Client Database Management, Analysis And Enhancement

·         review CRM system needs with user feedback, and work with HQ CRM on system enhancement projects.

·        report to HQ on client insight and analysis 

·         Based on data segmentation and analysis from client insight , KPI setting and analysis to drive CRM initiatives to either acquire or retain customers

2)      Client Development Activities To Support KPI Goal

·         Provide support to the store team to enhance the client development KPI

·         Prepare monthly KPI reports to store and management, monitor the KPI on track with their target

·         Implement all-in-one list to support stores/sales associate and simplify store operations

·         Measure effectiveness on clienteling activities and in store events

·         Generate client list by applying precise and effective targeting model

3)      Client Insights

·         Support strategic vision and share client insights

·         Investigate business opportunities and client purchasing behavior,  e.g. client repurchase behavior

·         Monitor and alert the market changes and propose corresponding strategic actions

·         Identify potential clients for event and clienteling action, eg. potential VICs, potential exotic clients and potential new clients etc.

4)      Training

 ·         Training for store team to reinforce CRM knowledge